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Records in this category
- Collecting system information for the Univention Support
- How to determine the status of the system?
- Working with kerberos principals and keytabs
- Systeminformationen für den Univention-Support
- Upgrade 'Free for personal use' license
- How to enable core dumps on UCS systems
- Data collection in Univention Corporate Server
- Change base system settings
- Upgrade from 'Free for personal use' to 'Core Edition'
- UCS built-in system users
- Submit sensitive information to univention support
- Fail-safe domain setup
- Configure SAML Single Sign-On as single server solution
- Solve Problems with single sign-on
- Single Sign On setup failed (join-script fails with various errors)
- DRS Replication fails
- The user password is expired but the user can still login on a windows client?
Collecting system information for the Univention Support
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The univention-support-info program automatically collects relevant information about a system for the Univention support team. This includes, for example, information about running processes, open network connections, the utilisation of file systems, logfiles and aspects of the system configuration. Accordingly, the collected data are sensitive and should be treated as such. univention-support-info can be found at
To collect information about a system, proceed as follows:
1. Logon to the target system as root:
2. Download the tool:
wget -O /tmp/univention-support-info http://download.univention.de/download/scripts/univention-support-info
Alternatively, the program can of course be copied onto the system from your own (e.g. via scp/WinSCP)
3. Make the script executable:
chmod a+x /tmp/univention-support-info
4. Run the program:
Data collection completed.
The data can be found here:
The program has now collected the information and saved it in an archive. The path to this archive has been output (in this example "/tmp/univention-support-info-HOSTNAME.Hnc0OL.tar.bz2").
The created archive must now be sent to the Univention support (e.g., by e-mail or upload at https://upload.univention.de).
Encrypting the data
The data can also be encrypted so that only the Univention support can read it. To do so, the tool must be run with the "--encrypt" parameter:
Data collection completed.
The encrypted data can be found here: /tmp/univention-support-info-HOSTNAME.sqN7uC.tar.bz2.gpgThe unencrypted data can be found here: /tmp/univention-support-info-HOSTNAME.sqN7uC.tar.bz2
In this case, an additional .gpg file is created; this is the encrypted version of the archive.
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8361/37%Last update: 2014-08-01 09:59
Author: Moritz Mühlenhoff
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